How to Search Canvas Guides and Access 24/7 Support

help.png You can get 24/7 help with Canvas by using the Help link at the bottom left-side of the Global Navigation.

To find an answer to a question about a Canvas feature, click the Search Canvas Guides (1) link.  This link will take you to Canvas Guides where you can search Canvas documentation for information about features inside of Canvas.  For quick response, especially on evenings and weekends, Canvas support is available 24/7.  Canvas support cannot assist you with login problems.  (See: Login Help Links to an external site.).

  1. Ask your instructor a question: Ask your instructor questions about course material, or send them a message.
  2. Search the Canvas Guides: Search the Canvas Guides for information about features inside of Canvas.
  3. Report a problem: Submit problems with Canvas to our support team.
  4. Canvas Support Hotline:  Once logged in, you can access 24/7 Canvas hotline.
  5. Chat with Canvas Support: Chat with Canvas support 24/7.
  6. Ask the Community: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers.
  7. Submit a Feature Idea: Submit ideas about how to make Canvas better.

 

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Additional information on how to access Canvas Help Resources is reviewed in the video below: